I haven't traveled via our friendly skies in a while, but that doesn't mean I do not hear about what happens to people. Below are a few instances.
My brother travels regularly for work and has had his luggage lost numerous time, sometimes even on the same trip. All the lost or delayed luggage was on Northwest Airlines.
I even picked up 12 people from Krakow for work and 5 out of the 12 arrived without there luggage. The airline was United Airlines.
This has to be very discouraging for a person, especially a person from a foreign country. I am hope that when I arrive at Krakow, I will arrive with all my luggage intact.