Lowe's Store #1526
Normally I have nothing but good things to say about Lowe's, as I frequent there regularly to purchase tools to fill the tool box. Today is not one of those days.
Today I took a well deserved vacation day and went to Lowe's with my mom to purchase a new kitchen light, similar to the one linked at Lowes.com. The one we purchased was one with 2 plastic pieces instead of the one pictured. We got home and I took the old unit(would not light up) down and opened the box to the new one to find that not everything was in order. The box was missing the 4 bulbs that were supposed to be in the box, one of the plastic covers, and the other cover was cracked. As you can guess, I was not happy.
After packing the unit back up I drove back to Lowe's Store #1526 to find that they did not have anymore of Lowes.com, so I opted to get an American fluorescent Light. While there my moms asked that I pick up a new light for the kitchen table. I did so and headed home.
When home I installed the American fluorescent Light and noticed a difference instantly. It is 10 times brighter than the light we had in there previously. After the light #1 was installed I proceeded to work on light #2.
I took down the old light and opened the box to the new light that would soon be sitting over the kitchen table only to find that the light I purchased was not in the box. It seems that it was either packaged incorrectly or someone else returned the box with the wrong light in it. I called Lowe's to let them know about my disappointment and spoke to Samantha the Manager on duty that assisted me with the prior return and was asked to come back to the store.
I arrived at the store with the incorrect light and proceeded to the return desk where I was told to go. When I arrived the people there did not seem to understand what was happening. So instead of getting me out of there right away, they kept me there while they tried to research the problem. They almost acted as if I did something wrong and treated me as if I was trying to pull a switch on them. Not sure why I would have done a switch as both units were the same price. After 30-45 minutes I was released to go, but overheard the manager state that she was going to research this further.
This time everything worked great again being 10 times brighter that the original.
Suggestion to those purchasing anything that is a Lowe's branded item, have the sales rep open the box and verify that all the items are included in the box. This will truly save you return trips to Lowe's.
Today I took a well deserved vacation day and went to Lowe's with my mom to purchase a new kitchen light, similar to the one linked at Lowes.com. The one we purchased was one with 2 plastic pieces instead of the one pictured. We got home and I took the old unit(would not light up) down and opened the box to the new one to find that not everything was in order. The box was missing the 4 bulbs that were supposed to be in the box, one of the plastic covers, and the other cover was cracked. As you can guess, I was not happy.
After packing the unit back up I drove back to Lowe's Store #1526 to find that they did not have anymore of Lowes.com, so I opted to get an American fluorescent Light. While there my moms asked that I pick up a new light for the kitchen table. I did so and headed home.
When home I installed the American fluorescent Light and noticed a difference instantly. It is 10 times brighter than the light we had in there previously. After the light #1 was installed I proceeded to work on light #2.
I took down the old light and opened the box to the new light that would soon be sitting over the kitchen table only to find that the light I purchased was not in the box. It seems that it was either packaged incorrectly or someone else returned the box with the wrong light in it. I called Lowe's to let them know about my disappointment and spoke to Samantha the Manager on duty that assisted me with the prior return and was asked to come back to the store.
I arrived at the store with the incorrect light and proceeded to the return desk where I was told to go. When I arrived the people there did not seem to understand what was happening. So instead of getting me out of there right away, they kept me there while they tried to research the problem. They almost acted as if I did something wrong and treated me as if I was trying to pull a switch on them. Not sure why I would have done a switch as both units were the same price. After 30-45 minutes I was released to go, but overheard the manager state that she was going to research this further.
This time everything worked great again being 10 times brighter that the original.
Suggestion to those purchasing anything that is a Lowe's branded item, have the sales rep open the box and verify that all the items are included in the box. This will truly save you return trips to Lowe's.
posted by Tulio Bertorini at 9:40 PM
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